Customer Experience Award to Memorial Health Group

The Memorial Health Group was awarded with the “Digital Patient Room Information System” in the digital category of the Customer Experience Arena, where the leading brands of the country competed.

Memorial Health Group’s award was given to İbrahim Kürkçü and his team at the Customer Experience Arena awards ceremony. İbrahim Kürkçü underlined that the application is a first in Turkey. “Digital Patient Room Information System is one of the highlights of the Project of Memorial Health Group Patient Experience Program. The system works on TV screens in patient rooms. When our guests turn on the TV, they first meet the main screen of the application, from which they can easily reach the TV channels or the treatment plan, training videos, information and request screens on the application via the TV’s remote control. On the welcome screen, information is provided about the team that will carry out care and follow-up during the hospitalization process. Our guest can watch the video and information contents on the Memorial TV that are specially selected for her/him department whenever the guest wishes. Apart from that, diet and medical care plan can be monitored daily from the Treatment Plan screens. On the information screens, information about the services of the patient rooms, the features of the equipment and accessories, and the services to be given to him/her during the hospital stay are provided. The system also includes interactive questionnaires and problem notification screens where patients can communicate their requests and feedback on all these processes. In summary, with this application, the experience of patients at key contact points is redesigned with digital technology to provide a patient-specific personalized experience,” said.

HG

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